1. Cancellation Policy
Orders may be cancelled only before production or customization work begins.
Once manufacturing has started, cancellation requests may not be accepted.
2. Refund Eligibility
Refunds are applicable only under the following conditions:
- Incorrect product delivered
- Manufacturing defect
- Product damaged during transportation
- Duplicate payment made by customer
3. Non-Refundable Products
The following items are non-refundable:
- Customized steel doors
- Customized windows
- CNC laser cut custom designs
- Products approved by customer before manufacturing
4. Refund Process
Approved refunds will be processed within:
- 7–14 business days
Refunds will be issued through the original payment method wherever possible.
5. Inspection Requirement
Customers must inspect products during delivery and report damages immediately with supporting photos/videos.
6. Contact for Refund Requests
M STAR
📞 Phone: +91 99613 75842
📧 Email: mstarindustrial53@gmail.com
Shipping & Delivery Policy – M STAR
1. Delivery Coverage
M STAR delivers products based on:
- Customer location
- Order size
- Service availability
2. Delivery Timelines
Delivery schedules depend on:
- Manufacturing duration
- Project size
- Product customization
- Transportation conditions
Estimated delivery timelines will be communicated during order confirmation.
3. Delivery Charges
Delivery charges may vary depending on:
- Distance
- Product weight
- Quantity ordered
Additional charges may apply for remote locations.
4. Delays
Delivery delays may occur due to:
- Weather conditions
- Vehicle breakdown
- Material shortages
- Public holidays
- Unforeseen operational issues
5. Customer Responsibilities
Customers must:
- Provide accurate delivery address
- Ensure site accessibility
- Arrange manpower for unloading if required
6. Damaged Deliveries
If products are damaged during delivery:
- Inform M STAR immediately
- Share photos/videos as proof
- Do not use damaged products before inspection
Disclaimer – M STAR
The information provided on this website is intended for general informational purposes only.
While M STAR attempts to keep all information accurate and updated, we do not guarantee:
- Completeness
- Accuracy
- Reliability
- Availability of products/services at all times
Product Disclaimer
- Product images are for reference purposes only
- Actual products may vary slightly
- Custom fabrication may include minor design variations
External Links Disclaimer
Our website may contain links to third-party websites. M STAR is not responsible for their content or privacy practices.
Limitation of Responsibility
M STAR shall not be liable for any direct or indirect damages arising from:
- Website usage
- Product misuse
- Delayed services
- Technical interruptions
